Website Terms and Conditions Overview
These Terms and Conditions apply to your use of pocketpairplatter.com and to your experience at Pocketpairplatter, our physical supper club and offline card salon venue located in Australia. By setting out clear expectations, these Terms help protect the comfort, wellbeing, and safety of all guests and team members, and support a consistently high standard of hospitality.
The Terms govern access to our menus, reservation pathways, information about our shared platters and beverage lists, details about private dining and events, and information relating to our in-venue offline poker salon and gaming tables. They also apply to any communications, content, or feedback you provide to us through this website or during your visit to the venue.
Acceptance of Terms
By accessing, browsing, or using pocketpairplatter.com, or by making a reservation, attending an event, or visiting our physical supper club and offline card salon, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions, together with any additional policies referenced on this page.
If you do not agree to these Terms, you must refrain from using the website and from engaging with our venue services. Continued use of the website or continued attendance at the venue following any updates to these Terms will be taken as acceptance of the revised Terms. We recommend revisiting this page periodically to stay informed of any changes.
Eligibility and User Responsibilities
Access to our website is generally open to the public; however, access to our physical venue, including late-night service and the offline poker salon, may be subject to age, identification, and conduct requirements under Australian law and our own house policies. Guests may be required to present valid photo identification on request, and we reserve the right to refuse entry or service where lawful and appropriate.
You are responsible for ensuring that your use of this website and your conduct at the venue complies with all applicable local laws, regulations, and licensing conditions. You must not engage in disruptive, unsafe, discriminatory, or abusive behaviour, and you must follow all reasonable directions given by our team members.
Where you make a reservation or booking on behalf of a group, you confirm that you are authorised to do so and that all members of your party are aware of, and agree to comply with, these Terms and any relevant house policies communicated before or during your visit.
Website Content Usage
All content on pocketpairplatter.com, including but not limited to text, images, menu descriptions, graphics, icons, layout, and multimedia materials, is provided for informational and promotional purposes only. While we make reasonable efforts to keep information accurate and current, details such as pricing, menu composition, or opening hours may change without notice.
The website content is protected by copyright, trade mark, and other intellectual property laws. You may view, download, or print content from the site for personal, non-commercial reference only. You must not reproduce, distribute, modify, adapt, publish, mirror, or use our content for commercial or competitive purposes without our prior written consent.
Any unauthorised use of our content, brand assets, photography, or written material may result in legal action and the pursuit of all remedies available at law or in equity.
Reservation Policy
Pocketpairplatter accepts table reservations through our reservations page, by direct contact with our team, or through other official channels that we may communicate from time to time. When you submit a reservation request, you agree to provide accurate contact details and any special requirements or dietary considerations that may be relevant to your booking.
Reservations are confirmed only once you receive a formal confirmation from us via email, SMS, or other written communication. Provisional or unconfirmed bookings may be released at our discretion if we are unable to verify details or reach you using the contact information provided.
For certain peak periods, larger groups, or special experiences, we may request a deposit or pre-authorisation to secure your table. The applicable deposit amount, payment method, and any associated terms will be clearly communicated at the time of booking.
Requests to modify or cancel a reservation should be made as early as possible via the same channel used to book or as otherwise instructed in your confirmation message. We may apply notice-period requirements, late-cancellation conditions, or no-show fees, particularly for larger groups or high-demand sittings. Where applicable, these conditions will be explained when you book and summarised in your confirmation.
Event and Private Dining Policy
Pocketpairplatter offers private dining, group events, and gatherings within our supper club spaces and offline card salon areas. Enquiries can be made via the Events & Private Dining page or by contacting our team directly. Each event is subject to a bespoke agreement that may include minimum spend requirements, room hire fees, menu selections, and service timings.
To confirm an event or private dining booking, we may require a deposit or staged payments. The amount, due dates, and payment methods will be set out in your event proposal or confirmation. Where a deposit is requested, your booking will not be fully confirmed until payment is received and acknowledged by us.
Changes to guest numbers, menu selection, or timing must be communicated within the timeframes specified in your event documentation. Significant reductions in guest numbers or last-minute changes may affect pricing, inclusions, or the viability of the event. Final numbers are typically required within a set period prior to the event to allow for staffing, produce ordering, and preparation.
Cancellations of events or private dining bookings may be subject to cancellation fees or the forfeiture of deposits, depending on when notice is provided and whether we are able to resell the space. Any such conditions will be clearly defined in your event summary or correspondence. We reserve the right to cancel or adjust an event where circumstances beyond our control make it impractical or unsafe to proceed; in such cases, we will work with you in good faith to reschedule or apply any paid amounts to an alternative date where feasible.
Our shared platters, à la carte selections, and beverage lists are crafted to reflect seasonal produce, supplier partnerships, and the creative direction of our culinary and bar teams. All menu items, descriptions, prices, and availability published on our menu page or elsewhere on the site are indicative only and are subject to change without prior notice.
Ingredient lists, allergen details, and nutritional information may vary based on seasonality, supplier changes, and in-service adjustments. While we take care to accommodate dietary requirements and to minimise cross-contact where requested, we cannot guarantee that any menu item is entirely free from particular allergens or ingredients.
Guests are strongly encouraged to inform our team of any allergies, intolerances, or dietary requirements at the time of booking and again on arrival at the venue. Our staff will provide up-to-date information about menu options and, where possible, offer suitable alternatives; however, the final decision to consume any item rests with the guest.
Card Salon Conduct and Etiquette
The Pocket Card Salon and in-venue gaming tables are designed as refined spaces for in-person, intellectual card games and friendly tournament-style evenings. Participation is a privilege that requires adherence to a strict code of conduct to preserve a courteous, inclusive, and considerate environment for all players and observers.
Guests must follow the published house rules and any additional table guidelines communicated by our team or designated hosts. Respectful behaviour is mandatory at all times; harassment, intimidation, aggressive language, or unsportsmanlike conduct will not be tolerated. We reserve the right to intervene, re-seat guests, pause a game, or ask individuals to leave the salon or the venue where conduct falls below our expected standard.
Only authorised games and organised activities may take place at the offline poker salon tables. Unauthorised activities, including unapproved side-bets, informal staking arrangements, or any other conduct inconsistent with our house policies, are strictly prohibited. Our team may, at their sole discretion, suspend participation or remove access to the offline card salon where a guest fails to comply with these expectations.
User Submissions and Community Participation
Pocketpairplatter may, from time to time, invite guests and visitors to provide feedback, join mailing lists, participate in surveys, or engage with community discussion features associated with the venue. By submitting comments, reviews, suggestions, or other content to us, you confirm that the material is your own work or that you have the right to share it, and that it does not infringe the rights of any third party.
You agree not to submit content that is unlawful, defamatory, abusive, discriminatory, misleading, or otherwise inappropriate. We reserve full discretion to moderate, edit, or remove any user-generated content, and to restrict or block access to interactive features, where we consider this necessary to maintain a safe, respectful, and brand-aligned environment.
By providing feedback or other submissions, you grant Pocketpairplatter a non-exclusive, royalty-free, worldwide licence to use, reproduce, adapt, and display that content in connection with our venue, website, and marketing materials, in any media now known or later developed, without any obligation to compensate you beyond what is required by law.
Privacy Policy Reference
We are committed to handling your personal information in accordance with applicable Australian privacy laws and our own internal standards. When you make a reservation, submit an enquiry, sign up for updates, or engage with the website, we may collect information such as your name, contact details, and relevant booking preferences to deliver our services effectively.
Our practices for collecting, storing, securing, and using your personal information, as well as your rights in relation to that information, are set out in our dedicated Privacy Policy. For full details, please refer to our Privacy Policy. By using this website or providing your personal information to us, you acknowledge that you have read and understood our Privacy Policy in conjunction with these Terms and Conditions.
Limitation of Liability
To the maximum extent permitted by law, Pocketpairplatter, its owners, management, and team members are not liable for any indirect, incidental, consequential, or special loss or damage arising from or in connection with your use of pocketpairplatter.com, your reliance on website content, any interruption or unavailability of the site, issues with reservations or bookings, or your participation in events, private dining experiences, or offline poker salon activities at the venue.
All activities undertaken at the venue, including dining, consumption of food and beverages, and participation in card games or related gatherings, are engaged in at your own risk. You are responsible for assessing your own circumstances and limitations, including any health, dietary, or other considerations that may affect your participation.
Nothing in these Terms is intended to exclude, restrict, or modify any non-excludable consumer guarantees or statutory rights that you may have under Australian law. Where our liability cannot be excluded, and to the extent permitted by law, our liability will be limited, at our option, to resupplying the relevant services or paying the cost of having those services resupplied.
Governing Law and Dispute Resolution
These Terms and Conditions, and any dispute or claim arising out of or in connection with your use of pocketpairplatter.com or your visit to the Pocketpairplatter venue, are governed by the laws of Australia and, where relevant, the laws of the state or territory in which the venue is located.
If a concern arises, we encourage you to contact us in the first instance so that we may seek to resolve the matter informally and in good faith. You can reach our team using the details provided on the Contact Us page. We will make reasonable efforts to respond to genuine queries, feedback, or complaints within a practical timeframe.
Where a dispute cannot be resolved informally, you agree that the matter may be referred to the competent courts and tribunals of the relevant Australian jurisdiction. If any provision of these Terms is found to be invalid or unenforceable, that provision will be read down or severed to the minimum extent necessary, and the remaining provisions will continue in full force and effect.
Questions about these Terms?
If you would like clarification on any aspect of these Terms and Conditions, or if you need to discuss a specific reservation, event, or card lounge evening, our team is here to assist.