Privacy Policy

Privacy Commitment

At Pocketpairplatter, we are dedicated to respecting and protecting the privacy of all our guests and visitors. This Privacy Policy outlines how we handle personal information and safeguard your rights as part of our commitment to your trust. Whether you join us for a long lunch, a shared platter with friends, or an evening in our offline card salon, we treat your information with care, discretion, and transparency.

Information We Collect

We collect personal information such as your name, contact details, reservation preferences, and dietary requirements when you use our services, make bookings, or contact us. This may include details submitted through our reservation pathways, private dining enquiries, event booking forms, lounge requests, or direct communication channels listed on our Contact Us page.

The information we collect is limited to what is reasonably necessary to coordinate your visit, tailor your dining and lounge experience, and uphold safety, compliance, and service standards across our restaurant and card tables.

How Your Information Is Used

We use your information to process reservations, respond to inquiries, tailor our service to your preferences, and deliver relevant updates, ensuring a seamless dining and lounge experience. This may include confirming or adjusting booking times, coordinating group or private dining arrangements, noting accessibility or dietary needs, and communicating important operational updates that may impact your visit.

Where you have chosen to receive updates or invitations, we may also use your information to share non-essential news about menus, special events, or lounge evenings, always with an option to opt out.

Cookies & Tracking Technologies

Our website may use minimal cookies solely for essential site functionality and analytics. No intrusive or advertising cookies are deployed, and all data collection is anonymized to protect user identities. These technologies help us understand how guests navigate core areas such as our Menu, Lounge, Events, and Reservations pages so we can keep the experience simple, fast, and intuitive.

For further detail on how cookies are used across pocketpairplatter.com, please refer to our dedicated Cookie Policy.

Data Storage and Security

All personal data is securely stored and protected using industry-standard encryption and access protocols. We routinely review and update our procedures to maintain compliance with Australian data privacy standards, reducing the risk of unauthorised access, misuse, loss, or disclosure.

Access to reservation and guest information is restricted to authorised team members and trusted service partners who require it to manage bookings, events, or private lounge arrangements, and who are bound by confidentiality and data handling obligations.

Third-Party Sharing

Pocketpairplatter does not sell, rent, or trade your personal information to third parties. Any required sharing (such as payment processing or reservation tools) follows strict confidentiality agreements and compliance protocols.

Third-party providers engaged to support our operations are only given the information they reasonably need to perform their services, and they are required to handle that information in a way that is consistent with this Privacy Policy and applicable Australian privacy laws.

Your Rights & Choices

Guests have the right to access, correct, or request deletion of the information we hold, subject to applicable legal and operational requirements. You may also opt out of receiving non-essential communications at any time, including event invitations or venue updates, by following the instructions in our messages or contacting us directly.

Where reasonable, we will accommodate requests to limit or adjust how your information is used in connection with reservations, private dining, or lounge experiences, while still ensuring we can operate safely and effectively.

Children’s Privacy

Our venue and website are designed for guests aged 18 and over. We do not knowingly collect or retain data from anyone under this age in accordance with legal requirements. If we become aware that personal information has been collected from someone under 18, we will take reasonable steps to delete that information as soon as practicable.

Policy Updates

We may occasionally update this Privacy Policy to reflect new regulatory requirements or service updates. Material changes will be clearly communicated on this page and, where appropriate, via email or other direct communication methods used for reservations and guest updates.

We encourage you to review this page periodically to stay informed about how we continue to protect your information as our menus, events, and offline poker salon offerings evolve.

Accessing & Updating Your Information

Should you wish to view or modify your personal data, contact us through the details provided on our website. We aim for timely responses and transparent processes for all requests, and we may need to verify your identity before granting access or making changes.

You can reach our team via the channels listed on our Contact Us page for reservation records, event enquiries, or lounge-related information held by Pocketpairplatter.

Contact for Privacy Concerns

For any queries, feedback, or complaints regarding your privacy or data use at Pocketpairplatter, please reach out by email or phone—details are available on our Contact page. We take all concerns seriously and will work with you to investigate and resolve issues in a considerate and timely manner.

Australian Privacy Compliance

This Privacy Policy aligns with the Australian Privacy Principles (APPs) and all relevant federal and state legislation, ensuring your rights are protected whenever you engage with Pocketpairplatter. Our goal is to pair refined hospitality with responsible data practices, so your focus can remain on the experience at the table and in the offline card salon.